Elevating your overall client experience by giving them more than what they expect on a daily basis.
Attendees will hear the following:
1. Understanding the difference between hospitality and customer service
2. Changing your mindset in order to validate your clients and elevate your every touchpoint
3. Using your knowledge to put your clients at ease
4. How your body language speaks to your clients without you saying a word
5. Luxury is a two-way street — Investing in your people and they will invest in you
ABOUT OUR SPEAKER:
Kawania Wooten, CMP brings a unique mix of experience and skill to her businesses, Howerton+Wooten Events and the Enlightened Creative. Her vast experience in the hospitality industry includes hotel management, casino and gaming, the culinary industry, and 30 years as a professional meeting and event planner for the Washington DC elite. Kawania strives for professionalism, creativity and impeccable organization within every function planned by the Howerton+Wooten Events team. She is an adjunct professor in the Hospitality, Tourism, and Culinary Arts Department at Prince Georges Community College.
Kawania has authored nine wedding planning guidebooks, and she is currently working on book #10. Her advice has been featured in major publications, such as the New York Times, New York Post, Refinery 29, Wall Street Journal, EBONY, Yahoo News, Headline News, Martha Stewart Weddings, and ESSENCE magazine. She holds a Bachelor’s degree in Mass Media Arts from Hampton University in Virginia, and she participated in the Harvard Business School’s Executive Management Program in June of 2005 under the auspices of the Cable & Telecommunications Association for Marketing.
