V IRTUAL WEBINAR
As business owners, it is our responsibility to create a client journey that is not only satisfactory but also passes along the same passion we hold within our craft to the client. It’s essential not to neglect the customer’s experience after the sale and to leverage technology to engage clients. By incorporating delightful surprises, we can encourage referrals, build loyalty, and strengthen our referral power. Moreover, retaining current clients through strategies that foster long-term relationships benefits both parties. Ultimately, these efforts enhance customer experience and contribute to sustainable financial growth.
L earning Objectives:
- Start the client experience before the booking
- Leveraging down times between booking and delivery of service
- How to retain your best clients and gain their referrals
NSBWEP Members – Complimentary | Non-Members $35.00
Tickets are non-refundable and non-transferrable to another event.
A bout Our Speaker:
Carin Hunt, CEO of Celebration Pros, leads a dynamic community of ambitious wedding professionals determined to break through their glass ceiling of doubts and achieve the success they so desire and deserve. With her innovative Champagne Logic approach, Carin collaborates with clients in both group and one-on-one settings, uncorking the potential in their businesses, refining structures, and toasting to valuable connections. Drawing on 15 years of experience in luxury hospitality and event management, she empowers creative entrepreneurs to build businesses worth celebrating through a hands-on learning style. Her insights can be found in publications such as Special Events, Catersource, Today, and Rising Tide Society. Passionate about promoting success, Carin engages in community leadership, podcast hosting, and public speaking, all while relishing the sunny island life with her family in the Florida Keys.
